Personal Information: Name, contact details (email/phone), shipping address, and payment information (processed via secure third-party gateways, not stored by us).
Order-Related Information: Pet’s basic details (e.g., name, size) only if provided for customization (e.g., engraved urns).
How We Use Your Information
Process and fulfill orders (e.g., shipping, customization).
Communicate order updates, delivery confirmations, or respond to customer inquiries.
Improve our services (e.g., analyzing order trends to optimize product offerings, no personal identification used).
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Necessary sharing: With shipping carriers (e.g., address for delivery) or payment processors (e.g., encrypted payment data) to complete your order. These parties are bound by confidentiality obligations.
Data Security
We implement reasonable security measures (e.g., encrypted data transmission, restricted access to personal information) to protect your information from unauthorized access or misuse.
Your Rights
Request access to, correction, or deletion of your personal information (contact customer service with your order number).
Opt out of non-essential communications (e.g., promotional emails) via the “unsubscribe” link in emails.
Policy Updates
We may update this policy occasionally. Changes will be posted on our website, with the updated date indicated at the top.
